Big Brand Tire & Service

Marcy Troescher a month ago

When I got in the car on Labor Day, I had a flat tire! These guys were open and fixed my flat FOR FREE and did a great job! It made me especially happy because I have to go to Reno in the morning and need my car. Thanks, guys!

Ben Henningsen 3 months ago

Ive been to there Reno location where they always do a good job and are very detailed. I went to the Carson location and they said they found all these issues totaling $4,000 on my car. I asked the front desk guy about what they saw and he had no clue about repairs other than the Tech told him to draw up a quote. I asked to speak with the Tech and he said sorry this is what he found and we recommend to repair them. I felt as if I couldnt get honest feedback to make large decision almost as if they were so slow they wanted to take advantage of me.

keerthi reddy 3 months ago

Friendly staff and I appreciated the free flat tire repair. The Tesla Service Center was not nearby, so I had no other option at the time. However, after the repair, the wheel could not be removed for a tire rotation. Tesla Service later found a cross-threaded lug stud and an over-tightened wheel, resulting in a repair bill estimate of about $300. Based on my experience, I would be cautious about using this location for Tesla service.

victoria roozen 3 months ago

They were so fast and professional in regards to my car. I had to use an extended warranty for an AC repair and not only do they get it fixed in a timely manner, but they handled everything with the extended warranty so I didn’t have to. They also used quality parts from the maker of my car rather than aftermarket parts. They were a pleasure to work with! Definitely recommend them!

Patricia Bliss 8 months ago

Not very happy with the way they do business. They listed my miles on my paperwork lower than it actually was when I arrived there. They said they had the weight/type of the oil I requested (5-30) when I made the appointment and then once there they told me they had something similar(0-30)and then ended up putting in 0-20 weight, in my car, which I had no idea until I looked at the paper work. I paid double for synthetic oil which last longer and they listed my miles lower for my next oil change.. pretty sure I will never go back as it seems they didn't think I would notice... Women Beware!